Our take on service
Satisfied Customers
Since satisfied customers have always been the foundation of our sucessful business, your inquieries will be processed by our team on a personal and flexible basis.
Open-minded for new ideas
The watch-shop.com team is always open for improvements and recommendations. So please don’t hesitate to get in touch with us.
Cost vs. Performance
For the products on sale at our store we always keep an eye on an optimal combination of pricing and performance. That’s why we always suceed on setting prices as customer-friendly as possible.
Problems
Even the best German efficency and the many eyes overlooking the processes here at our team do fail sometimes and problems or faults arouse. Please do not jump to early conclusions but get in touch with us with your problems and concerns, together we can come to a resolution!
Questions
We are glad to answer you questions and smoothen out your concerns. Please use the contact form so we can get back to you as soon as possible.
Safe Shopping
Shopping at the watch-shop.com stands for safe shopping. Only secure connections (128 Bit Encryption) are used through the SSL protocol, your personal data is always kept highly confidential.
Shipping procedures
After your payment has been received, your order will immediately be processed. All steps of the order proceure are well documented by e-mails from us (from order confirmations to payment confirmations and shipping confirmations), you can also always review your order and ist status directly here at the watch-shop.com.
Warranty
When selecting our products for our store we highly consider quality and durability. Should there – nevertheless – be a defective product, we always offer an unproblematic warranty-claim procedure within the warranty terms of the manufacturer and legal requirements. Usually the manufacturer’s warranty covers more than obliged by law. Please consult the documentation enclosed with your item.
Special Wishes
Since customer satisfaction is especially important for us here at the Belawa-shop, we are always open for special wishes. Please let us know what we can do to make your experience even better and we will see what we can do for you!